Collection and Use of Information
Ginger Brook Hollow is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information.
When you visit our Web site, place an order, and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following:
We use this information in order to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our site layout to better meet your needs. Of course, we also use information such as your name, e-mail address, and credit card information to contact you, respond to your inquiries, and to process, deliver, and receive payment for your purchases. We may use such information to notify you of services, special offers, new products, and other services that we believe may be of interest to you, or to notify you of important new changes in our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site.
Sharing of Information with third-parties
Orders: We will never share any telephone number(s), e-mail addresses, or credit card information which you have given us with any marketing partner(s) or any unrelated 3rd party. Aggregate information: We provide aggregate information to some of our business partners. This information does not allow them to identify you individually in any way.
Credit card companies and shippers: When you buy something from us, we send your credit card information, name, billing address, and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number, and shipping information must be provided to third party shippers such as UPS, Federal Express, and the United States Postal Service to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.
Third Party Transaction-Level Data: If you visit our site from a third-party site, the third-party site may be able to access select information from your individual transaction information. In order to track and credit your transaction, the third-party site may give you a unique code, cookie, or graphic which will uniquely identify you. This will only happen if you link directly from a third party site to our Web site. Any transactions made at our Web site while such a code is active will be reported back to the third party site. We will only report non-personal information to these sites such as the date of the transaction, the product(s) purchased, and the amount spent. We will not report any information to these third party sites that will allow them to personally identify you and will never share your e-mail address with any third party. The presence of a third party navigation bar atop our site is an indication that the third party site may be able to see your activity on our site.
Link to Third Party Site: Our Web site contains certain links to third party sites, such as our vendors. Ginger Brook Hollow is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.
Information about Third Parties: Ginger Brook Hollow maintains relationships with other Web sites that operate as its affiliates; however, Ginger Brook Hollow has no control over their activities. Ginger Brook Hollow will immediately cease doing business with any affiliate that abuses the terms of the affiliate agreement. This includes, but is not limited to: spam, trademark infringement, predatory means of attracting visitors, or unlawful activities. To report abuse by an affiliate, please contact our Affiliate Manager at (801) 796-0324 or e-mail affiliates@GingerbrookHollow.com.
Law Enforcement and Protection of Users: We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, and protect the legal rights of us and our users, or when we believe it is needed for fraud protection and/or credit risk reduction.
Business Transfer: Ginger Brook Hollow’s intent is to continue operating for many years to come. However, in the event that Ginger Brook Hollow is sold, has its assets acquired or transferred, whether voluntarily or involuntarily, or merges or becomes affiliated with any other division, individual or entity, any customer information owned or under the control of Ginger Brook Hollow may be one of the transferred assets.
E-mail Newsletter Subscription—Opt In/Opt Out
If you request an e-mail newsletter subscription or enter a Ginger Brook Hollow-sponsored promotion, we employ a double opt-in subscription program. Upon registration, you will receive a confirmation e-mail to the e-mail address you gave us with a link contained within it or instructions for completing the subscription process. You will not be fully subscribed to the newsletter until you click through the link in the e-mail we sent you or otherwise follow the instructions contained therein. In order to make our e-mails more relevant and useful to you, our servers may receive a confirmation when you open e-mail from Ginger Brook Hollow.
If you do not wish to receive e-mail regarding special offers, please let us know by sending us an e-mail to info@GingerbrookHollow.com. Please be sure that your e-mail includes your name and address. Additionally, all of our e-mail correspondence will comply with the CAN-SPAM Act and contain an “Unsubscribe” Link for the purposes of “Opting Out” automatically.
Please note that sometimes these requests may take up to 6–8 weeks to be effective. In addition, when you purchase from us online, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, e-mail or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.
Ginger Brook Hollow does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the approval of your parent or guardian to purchase products from this site.
Ginger Brook Hollow makes every effort to protect the security of the personal information you are sending to our server. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. These include online ordering, order status, and promotional forms. Your name and your personal information are safely stored in our proprietary systems behind our firewall. Once you type your credit card number, it is sent instantly, encrypted, directly to our order/payment processing system which is on a server separate from our Internet server—CREDIT CARD NUMBERS ARE NOT STORED anywhere on our system. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support (described below).
The Ginger Brook Hollow site is hosted on secure servers and utilizes Secure Sockets Layer (SSL) server software. SSL is an advanced encryption technology that works with Netscape Navigator (versions 2.0 and higher), Mozilla, Microsoft Internet Explorer (version 3.0 and higher), and AOL (AOL 3.0 and higher). This encryption provides the best possible protection from unauthorized parties accessing any information you send to us.
How SSL Data Encryption Works
Our Ginger Brook Hollow Web site is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order and ensures that your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.